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Opening Issues

Issues are central to Multiforum's moderation system. They provide audit trails, enable discussion among moderators, and ensure transparency.

What is an Issue?​

An Issue is a moderation ticket that:

  • Tracks reported or problematic content
  • Records moderation actions taken
  • Allows moderator discussion
  • Provides transparency to affected users
  • Creates an audit trail

How Issues Are Created​

Automatic Creation​

Issues are automatically created when:

  • A user reports content
  • A moderator archives content
  • A moderator suspends a user
  • A moderator takes "Archive and Suspend" action

Manual Creation​

Moderators can manually create issues for:

  • Patterns of behavior across multiple posts
  • Preemptive documentation
  • User support requests
  • Policy discussions

Issue Properties​

PropertyDescription
Issue NumberUnique identifier (e.g., #123)
TitleBrief description of the issue
BodyDetailed description
StatusOpen or Closed
ChannelRelated channel (if any)
AuthorWho created the issue
Related ContentLinked discussion, comment, event, or user
Activity FeedHistory of actions and comments

Creating an Issue Manually​

  1. Go to Channel Settings → Issues
  2. Click Create Issue
  3. Fill in the form:
    • Title: Brief, descriptive title
    • Body: Detailed description of the issue
    • Related Content: Link to relevant discussions, comments, users
    • Flag Server Rule Violation: Check if it violates server rules
  4. Click Create

Issue Anatomy​

Shows:

  • Issue number and title
  • Open/closed status
  • Creation date
  • Author

Related Content​

Displays linked content:

  • Discussion preview
  • Comment text
  • Event details
  • User profile
  • Image thumbnail

Activity Feed​

Chronological list of:

  • Moderation actions taken
  • Comments from moderators
  • Status changes
  • Related suspensions

Comment Section​

Moderators can discuss:

  • Appropriate responses
  • Policy interpretations
  • Escalation decisions
  • Resolution strategies

Working with Issues​

Viewing Issues​

Access issues from:

  • Channel Settings → Issues (channel-specific)
  • Admin Settings → Issues (server-wide, admins only)
  • Direct links from notifications

Filtering Issues​

Filter by:

  • Status (Open/Closed)
  • Channel
  • Author
  • Related content type
  • Date range

Commenting on Issues​

  1. Open the issue
  2. Scroll to the comment section
  3. Write your comment
  4. Click Submit

Comments appear from your moderation profile.

Closing Issues​

When an issue is resolved:

  1. Open the issue
  2. Click Close Issue
  3. Optionally add a resolution note
  4. Click Confirm

Reopening Issues​

If an issue needs revisiting:

  1. Open the closed issue
  2. Click Reopen Issue
  3. Explain why it's being reopened
  4. Click Confirm

Locking Issues​

To prevent further discussion:

  1. Open the issue
  2. Click Lock Issue
  3. Enter a lock reason
  4. Click Confirm

Locked issues:

  • Cannot receive new comments
  • Can still be closed/reopened
  • Can be unlocked by moderators

Issue Types by Related Content​

Discussion Issues​

Related fields:

  • relatedDiscussionId - The discussion ID

Use for:

  • Rule-violating discussions
  • Spam posts
  • Misinformation
  • Off-topic content

Comment Issues​

Related fields:

  • relatedCommentId - The comment ID

Use for:

  • Inappropriate comments
  • Harassment
  • Spam replies

Event Issues​

Related fields:

  • relatedEventId - The event ID

Use for:

  • Problematic events
  • Scams or misleading events
  • Inappropriate event content

User Issues​

Related fields:

  • relatedUsername - The user's username

Use for:

  • Pattern of behavior
  • Account concerns
  • User support

Image Issues​

Related fields:

  • relatedImageId - The image ID
  • relatedAlbumId - Album containing the image

Use for:

  • Inappropriate images
  • Copyright violations
  • Image policy violations

Wiki Issues​

Related fields:

  • relatedWikiPageId - The wiki page ID
  • relatedWikiRevisionId - Specific revision ID

Use for:

  • Vandalism
  • Incorrect edits
  • Policy violations

Channel Issues​

Related fields:

  • relatedChannelUniqueName - The channel name

Use for:

  • Channel-wide problems
  • Reporting entire channels
  • Channel policy discussions

Subscriptions​

Subscribing to Issues​

Stay notified about issue updates:

  1. Open the issue
  2. Click Subscribe
  3. You'll receive notifications for:
    • New comments
    • Status changes
    • Actions taken

Unsubscribing​

  1. Open the issue
  2. Click Unsubscribe
  3. You'll stop receiving notifications

Best Practices​

Writing Good Issue Titles​

Good:

  • "Spam account posting promotional content"
  • "Harassment in discussion #456"
  • "Repeated off-topic posts by user X"

Bad:

  • "Bad post"
  • "Problem"
  • "User issue"

Writing Good Issue Descriptions​

Include:

  • Specific examples with links
  • Relevant rule or policy
  • Impact of the behavior
  • Suggested resolution

Keeping Issues Organized​

  • Close resolved issues promptly
  • Use clear, searchable titles
  • Link related issues
  • Tag appropriately

Transparency​

Remember that affected users may see:

  • The issue exists
  • Why action was taken
  • The resolution

Keep this in mind when writing descriptions.

Issue Notifications​

Users receive notifications when:

  • They're involved in a new issue
  • An issue related to their content is updated
  • Their suspension is linked to an issue

This transparency helps users understand moderation decisions.